Privacy Policy

This privacy policy sets out how Wildmoor Fine Food & Drink uses and protects any information that you give Wildmoor Fine Food & Drink when you use this website.

Wildmoor Fine Food & Drink is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Wildmoor Fine Food & Drink may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st October 2017.

What we collect

We may collect the following information:

  • Your name

  • Contact information, including email address

  • Demographic information, such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

What we do with the information that we gather

We require this information to understand your needs and provide you with a better service, and particularly for the following reasons:

  • Internal record-keeping

  • To improve our products and services, and

  • We may periodically send you promotional emails about new products, special offers, or other information which we think you might find interesting, using the email address that you have provided

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or post. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. So that we can prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure the information that we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies are used to allow the e-commerce part of our website to know what products have been added to the shopping cart and thus allow you to purchase the products online, without this our online shop would not function.

We also use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to the needs of our customers. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics

We use Google Analytics to collect information about how our website is used. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving our searching of the site.

Google Analytics stores information about:

  • the pages you visit on wildmoor-deli.co.uk
  • how long you spend on each website page

  • how you got to the site 

  • what you click on while you are visiting the site

We do not collect or store any personal information (for example your name or address) so this information can not be used to identify who you are.

All activity falls within the bounds of the Google Analytics Terms of Service.

Further information about the use of cookies and opting out of their use can be found in our Cookie Policy.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

All of our website financial transactions are handled through our payment services provider, SagePay. You can review their privacy policy at SagePay

We will share information with SagePay as appropriate to the transaction being carried out, only to the extent necessary for the purposes of processing the payments that you make via our website and dealing with complaints and queries relating to such payments.

You may also choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at our postal address or emailing us at info@wildmoor-deli.co.uk

We will not sell, distribute or lease your personal information to third parties, unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting, if you tell us that you wish this to happen.

You may request details of the personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to Wildmoor Delicatessen, 43 Fore Street, Bovey Tracey, Newton Abbot, Devon, TQ13 9AD.

If you believe that any information that we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

This statement was last updated on 6 November 2017.

 

Contact Info

Wildmoor Fine Food & Drink
43 Fore Street, Bovey Tracey
Newton Abbot
Devon TQ13 9AD
United Kingdom

Phone: 01626 832 253
Email: info@wildmoor-deli.co.uk

 
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